Airship ServiceTitan FAQs

General

Does Airship integrate with ServiceTitan?

Yes. Airship integrates directly with ServiceTitan and uses your existing jobs, customers, pricebook, and permissions.

Does Airship replace ServiceTitan?

No. Airship sits on top of ServiceTitan. ServiceTitan remains your system of record for dispatching, invoicing, reporting, and accounting.

Who should use Airship with ServiceTitan?

Airship is ideal for ServiceTitan customers with comfort advisors or selling technicians who want to standardize proposals and improve close rates.

Data, Permissions, and Syncing

Does Airship respect ServiceTitan user permissions?

Yes. Airship mirrors ServiceTitan permissions exactly. Users can only see and do what their ServiceTitan role allows.

Does Airship write data back to ServiceTitan?

Yes. Proposals, selections, notes, and photos created in Airship are written back into the ServiceTitan job record.

Does customer and equipment history sync into Airship?

Yes. Customer records, service history, and job details sync from ServiceTitan into Airship.

Proposals and Pricebook

Does Airship use our existing ServiceTitan pricebook?

Yes. Airship pulls directly from your ServiceTitan pricebook and mirrors your pricing structure.

Can Airship support good, better, best proposals using ServiceTitan pricing?

Yes. Airship is designed specifically to present multiple options using your ServiceTitan pricebook without duplicating items.

Can options be hidden or revealed during a presentation?

Yes. Options can be shown or hidden in real time during the sales conversation.

Financing and Rebates

Does Airship work with ServiceTitan financing?

Yes. Airship supports ServiceTitan financing as well as any other financing programs you use.

Does Airship integrate directly with lenders?

Not today. Financing programs are configured during onboarding.

How are rebates handled with ServiceTitan?

Airship supports both instant rebates and customer applied rebates while keeping pricing aligned with ServiceTitan.

Training and Onboarding

How long does it take to launch Airship with ServiceTitan?

Most ServiceTitan customers are live within 14 days of signing.

What does onboarding look like for ServiceTitan users?

Onboarding includes a kickoff call, configuration session, and hands on training tailored to your ServiceTitan setup.