Airship FAQs
General
What is Airship?
Airship is proposal and sales software for home service companies that helps teams present clear options, pricing, and financing so homeowners can make confident decisions.
Who is Airship built for?
Airship is built for HVAC, plumbing, and electrical companies with selling technicians or comfort advisors who want to improve close rates and average ticket size.
What problem does Airship solve?
Airship solves the trust gap that causes homeowners to delay or shop. It replaces vague explanations and one-line estimates with a clear, structured decision process so homeowners understand what’s wrong, how it’s being fixed, and why each option costs what it does.
Sales Process and Experience
How does Airship help homeowners make decisions?
Airship presents good, better, best options with transparent pricing, leading with finacing so homeowners understand their choices without pressure or guesswork.
Does Airship slow down the sales process?
No. Most teams build proposals faster because pricing, visuals, and options are already organized. We give you the ability create usable templates and mirror your current pricebook.
Results and ROI
Does Airship change how technicians sell?
No. Airship standardizes how options are presented, not how technicians communicate. It supports a consultative, trust based approach.
Does Airship improve close rates?
Yes. Most companies see higher close rates because homeowners better understand their options and feel more confident deciding.
Does Airship increase average ticket size?
Yes. Clear presentation of upgrades and add-ons helps homeowners understand the value of higher-tier options, which naturally lifts average ticket size.
How quickly do companies see results?
Most teams start closing deals on the same day as onboarding. Many teams see measurable improvements within 30 to 60 days of launch.
Is Airship worth the cost?
Airship is a pure ROI play when it comes to cost. For most companies, one additional closed job or upsell per month covers the cost of Airship.
Proposals and Customer Experience
How do homeowners view Airship proposals?
Proposals can be viewed on a tablet, phone, or computer through a link or QR code. They are also able to sign and add upgrades themselves.
Does Airship make proposals easier to understand?
Yes. Proposals are visual, structured, and designed to reduce confusion and decision fatigue.
Onboarding and Support
How long does it take to get started with Airship?
Most companies are live and selling on Airship within two weeks. We can move as fast you are capable.
What training is provided?
Training is hands on and focused on real selling scenarios, not just software features. We train your entire team either in person or virtually. We also provide on going refresher training and for new features.
Is ongoing support available??
Yes. Ongoing support is provided to ensure adoption and continuous improvement. We pride ourselves on having a sub 5 minute response time. to support requests.